DFW is the third largest (number of flight operations) airport in the world. Passengers at DFW are served by eight major domestic and 15 major international airlines operating out of five separate terminals utilizing 13 garages and four remote surface lots. All airport services operate on a 24/7 basis and encounter challenges associated with inclement weather and other irregular flight operations. All service providers must have contingency plans to address these situations.
On-airport valet service was successfully implemented in March 2008 when Parking Concepts offered reservation and drive up service at 14 separate service delivery areas (see map on right). Due to the number of service delivery areas and the very frequent last minute returning flight gate changes, this valet operation is one of the most challenging valet operations in the country. In fact, these challenges resulted in several failed attempts by various operators to implement valet parking at DFW.